-
Our app is available on both the Play store for Android phones, as on the iOS store. But it is also available on the web: learn-nokia.com
-
The app should run on any mid-range phone or tablet. The content that is provided might be evolving over time. If you want to enjoy the Augmented Reality content, your phone must support it. Check your device here: https://developers.google.com/ar/discover/supported-devices
-
The app can be downloaded on the official stores for Android , iOS and Alibaba store .
-
The procedure is simple, send an email to gcc.nokiaedu@nokia.com with the request. We will take all steps to completely remove your details. Keep in mind that this will also remove any completions and progress you made. You will get a trouble ticket number to follow up on your request. Depending on the day of the request, the deletion might take up to 72 hours. You will be informed when the deletion has been completed.
-
For modified android OS (due to the regional device restrictions, e.g. android OS officially distributed in mainland of China will remove Google framework) which cannot connect to Google Play store, currently we applied the work-around as publishing the latest APK file on the central webpage :LINK. Users can also scan the QR code below to download.
-
There is an incompatibility between Flutter (the development platform we use) and some manufacturer keyboards (e.g. Huawei secure keyboard for passwords). As a workaround, you can try installing a different keyboard and disable Huawei secure input (Settings -> Language & input -> Secure input). We will fix the problem in our next build.
-
There are two easy ways to remove downloaded content in the app. Select the content and click on the trash can (swipe left). You can also click at the bottom of the page on the Storage, you will find an overview of all downloaded items. Videos are by default streamed, and therefore do not require you to remove them afterward.
-
If your organization allows the content you learn to be synchronized with the Achievement Center, you can collect learning Points by learning through the app. You can see exactly how many points you have in the app, but it might take the Achievement Center a bit of time to process new training you took, and convert it into points.
-
This is a professional learning app that is linked to an organization. With the registration code, you get access to all the content available to your organization. Your Nokia contact can provide you with a registration code.
-
If you are a Nokia employee the SSO (Signle Sign On) is used, just like for other corporate apps. Use your Nokia mail address and you will automatically be brought to SSO. Fill in your CSL and password. In case this does not work properly, please visit this link first to activate your account: Support portal
-
There is a tutorial available in the app, it is called 'read me'. But if you want you can also find it here: Read me
-
Once you are properly registered and linked to your organization, the license will give you access to all the content available to your organization. New items will be pushed regularly to your device, but you decide what content to download.
You can also download content using the QR scanner. Nokia provides training material using QR codes. You can find some of them on our webpage.
-
If your phone is equipped with an SD card, make sure the app is not installed on the card. It might slow the response time substantially, resulting in possible black screens on some content. Move the app to the internal memory to fix the problem.
-
No, our app can pick up advanced content (like 3D models) through the QR scanner as well.
HTML can be visited online, but the app can also download some html-based training content for offline usage.
-
For the registration to work you need to add a valid email address and the registration code. The registration code links your account to your organization. The organization will give you access to learning content.
Once you are logged in you have the ‘Remember Me’ function. This function makes sure that you do not have to re-type your username and password every time.
We also support biometrics like fingerprint and face recognition.